Section 23 of the Student Handbook SY 2006-2010 provides:
Grievances against any member of the Lasallian Community should be initially settled through sincere dialogue and discussion. It is only when such initial discussion fails that one should resort to the formal procedures for settling such grievances.
Procedural due process should be observed. This can be done through proper communication. A grievance may either be expressed verbally or in writing. When it is in writing and duly signed, it becomes a formal complaint needing a formal procedure. When it is made orally, it is informal and must be settled informally.
The complaint, answer, memorandum, recommendation and eventually the decistion must all be in writing. Excerpts of all proceedings shall be in writing and shall be signed by all parties concerned. All original records of proceedings shall be kept in the possession of the Office of the Dean of Student Services.
Guidelines:
Students grievanec may be against a
- fellow student
- faculty member
- administrator
- trainor, coach
- support staff
Student grievances shall be handled on the level-by-level basis following the order or hierarchy of the administration as follows:
- class adviser
- department chair/associate dean
- college dean
- dean of Student Services
- Executive Vice President
When a student gets into a conflict with any level of administration, the first person to approach for information and assistance is the class adviser. The procedures below shall be followed accordingly.
There shall be a Student Grievance Board which shalle be composed of the following:
- dean of Student Services as chair and presiding officer
- college dean of the student complainant
- college dean of the student/faculty respondent
- representative of the University Student Council
- representative of the Faculty Association
- representative of POLCA
- representative of KABALIKAT (if complaint is against a support staff)
Grievance Procedure:
The procedure for filing and settling a complaint by level is as follows:
- Student files his/her written complaint with his/her faculty adviser.
- The faculty adviser conducts a one-on-one conference with the student/faculty/staff respondent, the purpose of which is to settle the matter amicably.
- If the facult adviser fails to resolve the case, he refers it to the department chair/dean. The department chari/dean then creates an ad hoc committee to deliberate on and resolve the conflict.
- If the decision on the case by the department chair/college dean is not satisfactory to the student complainant, he/she may elevate the case to the Student Grievance Board, chaired by the dean of Student Services.
- The dean of Student Services convenes the Student Grievance Board, which then hears the case until the conflict is resolved.
Procedural Requirements/Guidelines During Hearing/Deliberation
- The dean of Student Services acts as the chair and presiding officer during the hearing. S/he shall start the proceedings by reading the complaint and reply/ies filed before the Board.
- Once a decision is made by the Board, copies of the decision are furnished to all parties concerned. In case the complainant is not satisfied with the Board’s decision, he may move for a reconsideration of the case with the Board within 48 hours after receipt of the decision.
- If the complainant fails to file an appeal for reconsideration within 48 hours after receipt thereof, the decision becomes final and executory.
Assistance from the University Student Council
Included in its mandate is to uphold and defend the rights and welfare of every student in De La Salle University – Dasmarinas. Therefore, the USC provides para-legal services to every student who wishes or wants to initiate a grievanec procedure.
This is done through the Advocacy and Student Rights Committee of the University Student Council which handles all the cases of students referred to the council.
The Advocacy and Student Rights Committe provides:
- Para-legal assistance in writing/filing of a student grievance/complaint
- Investigation to verify the complaint or build a solid case for the defense or prosecution of a case
- Acts as legal counsel (lawyer) for any student involved in a grievance procedure in case the student chooses so and until the case is finally resolved.
For more information or to seek advice/assistance with your grievances please visit:
Advocacy and Student Rights Committee
University Student Council
GMH-207 (2nd floor, Admin building)
or send an email to:
uscdlsud [AT] gmail [DOT] com
Please provide your Full name, student number, Course and Section and a contact number. The USC will respond to your message within 48 hours.
